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Frequently asked questions

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1. Are SKY Devices phones unlocked?

Yes, most SKY Devices are unlocked, yet there are some manufactured for specific carriers and services providers, so those would be locked. It’s important to make sure the phone you’re interested in is unlocked or will work with your service provider.

2. What type of network technology does SKY Devices phones use?

Our devices work with GSM (Global System for Mobile communications) technology network. Many popular and well established global cellular carriers use the GSM network all over the world.

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DEVICE “PLATINUM  5.0+” – (Canadian Market Only)

 

Sky Devices announce that an incorrect IC/Canada label showing “IC: 20031-GCPLATINUM50” was  placed on device “Platinum  5.0+” instead of the correct IC/Canada label showing “IC:20031-SKYPLAT50P”

Consumers should contact Sky Devices and/or authorized retailer for an exchange of label or contact Sky Devices for instructions to obtain correct IC/Canada label.

No receipt required.

Contact details: For more information contact 1.800.934.3740 or by email cs@skydevices.com

 

FOR IMMEDIATE RELEASE

DISPOSITIF "PLATINUM 5.0+" - (marché canadien seulement)

 

Sky Devices annonce qu'une étiquette IC/Canada erronée montrant « IC: 20031-GCPLATINUM50 » a été placée sur l'appareil « Platinum 5.0+ » au lieu de la étiquette IC/ Canada correcte montrant « IC: 20031-SKYPLAT50P »

Les consommateurs devraient contacter Sky Devices et/ou un concessionnaire autorisé pour un échange d'étiquette ou contacter Sky Devices pour obtenir des instructions pour obtenir l'étiquette IC / Canada correcte.

Aucun reçu requis

Coordonnées : pour plus d’informations contacter 1.800.934.3740 ou par courriel cs@skydevices.com

 

POUR DIFFUSION IMMÉDIATE

RE: PRODUCT RECALL NOTICE

 

Notification to all Retailers & Consumers

 

POWER ADAPTER MODEL WTA0501500USB1 / Charger Of Elite7.0  FCC ID 2ABOSSKYELITE70

Sky Devices announce that a non-compliance technical standard has been found on ITEM: POWER ADAPTER MODEL WTA0501500USB1 (Charger of Elite 7.0, FCC ID 2ABOSSKYELITE70 ) which were sold from October to December 2016.

Defect & Hazard:  The AC power conduct emissions over required limits, with highest reading  around 87 dBµV in the 160 kHz area, frequencies up to about 4 MHz failing limit line.

Consumers should contact Sky Devices and/or authorized retailer for an exchange for new certified power adapter or contact Sky Devices to arrange a full refund.

 

No receipt required.

 

Contact details: For more information contact 1.800.934.3740 or by email cs@skydevices.com

 

FOR IMMEDIATE RELEASE

 

FCC ID 2ABOSSKYELITE70

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