Frequently asked questions

Find out if your question is already here

1. Are SKY Devices phones unlocked?

Yes, most SKY Devices are unlocked, yet there are some manufactured for specific carriers and services providers, so those would be locked. It’s important to make sure the phone you’re interested in is unlocked or will work with your service provider.

2. What type of communication technology do SKY Devices phones use?

Our devices work with GSM (Global System for Mobile communications) technology network. Many popular and well established global cellular carriers use the GSM network all over the world.

Send a Email

Reach us by email cs@skydevices.com any time! We will be in touch as soon as possible.

Open Chat

Chat directly with a Sky Squadron agent to get help with your questions.

DEVICES ELITE 6.0L+ and FUEGO 5.0+ (Canadian Market Only)

Sky Devices announces that models Elite 6.0L+ and Fuego 5.0+ have been tested and found to comply with the Specific Absorption Rate (SAR) RF exposure requirements set forth in RSS-102. To maintain compliance to RSS-102 SAR RF exposure requirements, a minimum separation distance of 10 mm must be maintained between a user’s body and the phone.  Third-party belt-clips, holsters and similar accessories that cannot maintain the minimum separation distance and / or third-party accessories that contain metallic components shall not be used. Use of accessories that have not been approved by the phone manufacturer and have not been tested for compliance to RSS-102 requirements may cause the phone to exceed RSS-102 SAR limits and therefore should be avoided.

DEVICES ELITE 6.0L+ and FUEGO 5.0+ (Marché Canadien seulement)

Sky Devices annonce que les modèles Elite 6.0L+ et Fuego 5.0+ ont été testés et sont conformes aux exigences d'exposition aux radiofréquences (DAS) définies dans la norme RSS-102. Pour maintenir la conformité aux limites d'exposition RF RSS-102 DAS, une distance minimale de séparation de 10 mm doit être maintenue entre le corps de l'utilisateur et le téléphone. Les pinces de ceinture, les étuis et autres accessoires similaires de tiers qui ne peuvent pas maintenir la distance de séparation minimale et/ou les accessoires de tiers contenant des composants métalliques ne doivent pas être utilisés. Les accessoires qui n'ont pas été approuvés par le fabricant du téléphone et qui n’ont pas été testés peuvent ne pas se conformer aux limites d’exposition RSS-102 et peuvent dépasser les limites SAR RSS- 102 et doivent donc être évités.

DEVICE Platinum 4.0 – (Canadian Market Only).

Sky Devices announce that model Platinum 4.0 is not in compliance with Radio Standards Specifications 102 (RSS-102) Radio Frequency (RF) Exposure Compliance of Radiocommunication Apparatus. Specifically, the model exceeded the Specific Absorption Rate (SAR) limits, established by Health Canada. For more information please contact cs@skydevices.com

DEVICE Platinum 4.0 – (Marché Canadien seulement).

Sky Devices annonce que le modèle Platinum 4.0 n'est pas conforme aux Cahiers des charges sur les normes radioélectriques 102 (CNR-102) Conformité des appareils de radiocommunication aux limites d'exposition humaine aux radiofréquences (RF). Plus précisément, le modèle a dépassé les limites de débit d'absorption spécifique (DAS) établies par Santé Canada. Pour plus d'information veuillez contacter cs@skydevices.com

DEVICE “PLATINUM  5.0+” – (Canadian Market Only)

 

Sky Devices announce that an incorrect IC/Canada label showing “IC: 20031-GCPLATINUM50” was  placed on device “Platinum  5.0+” instead of the correct IC/Canada label showing “IC:20031-SKYPLAT50P”

Consumers should contact Sky Devices and/or authorized retailer for an exchange of label or contact Sky Devices for instructions to obtain correct IC/Canada label.

No receipt required.

Contact details: For more information contact 1.800.934.3740 or by email cs@skydevices.com

   

FOR IMMEDIATE RELEASE

DISPOSITIF “PLATINUM 5.0+” – (marché canadien seulement)

  Sky Devices annonce qu'une étiquette IC/Canada erronée montrant « IC: 20031-GCPLATINUM50 » a été placée sur l'appareil « Platinum 5.0+ » au lieu de la étiquette IC/ Canada correcte montrant « IC: 20031-SKYPLAT50P » Les consommateurs devraient contacter Sky Devices et/ou un concessionnaire autorisé pour un échange d'étiquette ou contacter Sky Devices pour obtenir des instructions pour obtenir l'étiquette IC / Canada correcte. Aucun reçu requis Coordonnées : pour plus d’informations contacter 1.800.934.3740 ou par courriel cs@skydevices.com    

POUR DIFFUSION IMMÉDIATE

 

RE: PRODUCT RECALL NOTICE

Notification to all Retailers & Consumers

POWER ADAPTER MODEL WTA0501500USB1 / Charger Of Elite7.0 FCC ID 2ABOSSKYELITE70 Sky Devices announce that a non-compliance technical standard has been found on ITEM: POWER ADAPTER MODEL WTA0501500USB1 (Charger of Elite 7.0, FCC ID 2ABOSSKYELITE70 ) which were sold from October to December 2016. Defect & Hazard: The AC power conduct emissions over required limits, with highest reading around 87 dBµV in the 160 kHz area, frequencies up to about 4 MHz failing limit line. Consumers should contact Sky Devices and/or authorized retailer for an exchange for new certified power adapter or contact Sky Devices to arrange a full refund. No receipt required. Contact details: For more information contact 1.800.934.3740 or by email cs@skydevices.com    

FOR IMMMIDIATE RELEASE

 

FCC ID 2ABOSSKYELITE70

Join our Mailing List

Sign up to us newsletter